We see Paul everywhere in Shanghai but we never once tried it. Paul's in Singapore now. Not sure what I was thinking, I suggested to Wendy to try it out. I was silently hoping to uncover another gem...As you might have already guessed, it turned out otherwise.
The curious crowd had subsided over the weeks since it first opened. There wasn't a queue and there were a few empty tables. We requested for a table for 3. The waiter seated us next to the cashier, which was fine until 4-5 waiters began crowding behind me. As you can imagine, it wasn't the most comfy place to enjoy an afternoon tea.
We requested to change to another table. There were 3 empty tables for 2 pax. If you join 2 tables, it becomes a table for 4. The French lady said the table is reserved for 4-5 pax. And she said she could seat the 3 of us in a table for 2 pax. Comparing to the current table we were seated, with waiters crowding behind me, we obliged to the arrangement. I wasn't too pleased with it. For the two hours we were there, no one else enter the place. But the 3 of us still gotta squeeze in a table for 2.
There wasn't any saving grace from the tea or tarts either. The crust of the chocolate tart was soft and tasted burnt. We don't expect this from a French bakery. The chocolate filling wasn't smooth as well. Disappointing.
Next up was another customer service boo boo. We ordered a raspberry tart and was served a mixed berries tart.
Me: We didn't order that.
W (placing the mixed berries tart on our table): We ran out of raspberry tart.
Me: That's not my problem. You should have inform us and tell us the other tarts available?
W (still wanting to place the wrong tart on our table): My colleague took the wrong order.
Me: That's your problem. We don't want it.
W: We have strawberry tarts too. Would you prefer that?
So here's our strawberry tart...
It's our first & last afternoon tea at Paul.
Details of Paul Bakery:
#03-16/16A/17 Ngee Ann City Tower A
391A Orchard Road
T: +65 6836 5932
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